FAQ
01
I got covid-19 or my partner got covid. Can I postpone my tickets?
If you are tested positive for Covid-19 or have to serve SHN/QO, we will not be able to refund or exchange for another date. We can assist on a transfer if you wish to pass it on to someone else.
Alternatively, if you wish make a re-booking, we can offer a rate of $70 per person, just to cover cost instead of the full ticket amount.
For transfers, kindly contact us at hello@andsoforth.com.sg with the following details:
Name:
Contact Number:
Email Address:
Dietary Restrictions
*ticket exchanges and re-bookings are subject to availability
03
Is there parking in the building itself?
There are no parking spots in the building, but there are available parking areas within a 5 minute walk.
05
I have dietary restrictions, can Wonderland accomodate me?
When making your booking, do state your partner's and your dietary restrictions in the [Dietary Restrictions] comments box (Vegan, Pescatarian, No Pork, Gluten Free, etc). The team will do their best to accommodate.
07
It’s my birthday! Can I bring my own birthday cake?
Consumption of outside food and drinks is not allowed, but a mini celebration will be arranged.
09
I bought tickets for 1 slot, but I am unable to make it. Can I get a refund?
Bookings LESS than 3 weeks away:
Tickets sold are strictly non-refundable and non exchangeable.
However, we can assist with transferring tickets that are 3 weeks away from attendance date. If you wish to pass it on to someone else. Kindly contact us at hello@andsoforth.com.sg with the following details:
Name:
Contact Number:
Email Address:
Dietary Restrictions
Alternatively, if you wish make a re-booking, we can offer a rate of $70 per person, just to cover cost instead of the full ticket amount.
Bookings MORE than 3 weeks away:
Tickets sold are strictly non-refundable and non exchangeable.
An exception can be made for date exchanges, for tickets that are more than 3 weeks away. An admin fee of $20 is required.
*ticket exchanges and re-bookings are subject to availability
11
I have a credit voucher code but it does not work. What can I do?
Do drop us an email at hello@andsoforth.com.sg and we will assist in your booking from there.
02
Where is Wonderland Upside Down located at?
The location is a secret; it will be revealed 24 hours before the workshop via email.
04
How long is the entire experience?
It is about 120 minutes
06
Is there a dress code for the experience?
Yes! Dress up in 90s Punk Rock Wonderland and join the chaos.
08
Can I bring my own alcohol to the experience?
No BYOB here! We will serve you a welcome drink and much more!
10
I bought tickets for 1 slot, but I am unable to make it. Can I pass it on to my friend?
Yes, we can assist you on transfers to a friend. Kindly email: hello@andsoforth.com.sg
with the following details:
Name:
Contact Number:
Email Address:
Dietary Restrictions
12
When will new tickets be released?
Do follow us on our socials (Instagram, Facebook) @asfwonderland to get the latest updates!